Privacy Policy

Koala Express Logistics (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, disclose, and safeguard your information when you use our online platform and services.

Information We Collect

We collect personal information to provide and improve our courier and logistics services, including same-day delivery, express parcel shipping, international freight forwarding, and e-commerce fulfillment.

• Contact details such as name, address, phone number, and email address.
• Shipping information, including delivery addresses and parcel details.
• Payment and billing information necessary to complete transactions.
• Usage data from interactions with our online platform and communication records.

How We Use Your Information

Your data is used to deliver our logistics services efficiently and to comply with legal obligations. This includes:

• Processing and managing your delivery requests and transactions.
• Communicating important service updates and customer support.
• Improving our service offerings, technology, and customer experience.
• Ensuring compliance with relevant courier and freight forwarding regulations.

Data Sharing and Disclosure

We do not sell your personal data. We may share information with trusted third parties only as necessary to provide our services or comply with the law, including:

• Delivery partners and couriers involved in handling your shipments.
• Payment processors to facilitate transactions.
• Regulatory and law enforcement authorities when required by law.

Your Data Protection Rights

Under applicable data protection laws, including the GDPR, you have the right to:

• Access and receive a copy of your personal data.
• Request correction or deletion of your data, subject to legal obligations.
• Object to or restrict processing of your data in certain circumstances.
• Withdraw consent at any time, where processing is based on your consent.
• Request data portability when applicable.

To exercise these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, loss, misuse, or alteration, consistent with industry standards.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this privacy policy and to comply with our legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience, analyse usage patterns, and improve our services. You may manage cookie preferences through your browser settings.

International Data Transfers

Personal data may be transferred to and stored in countries outside your jurisdiction, including countries where our partners operate. We ensure that appropriate safeguards are in place to protect your information in compliance with applicable laws.

Contact Information

If you have questions or concerns about this privacy policy or your personal data, please contact us at:

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information on how we protect your privacy.