Terms and Conditions

Welcome to our online platform. These Terms and Conditions govern your use of our courier and logistics services. By accessing or using this service, you agree to comply with and be bound by these terms.

1. Services Overview

Koala Express Logistics provides same-day delivery, express parcel shipping, international freight forwarding, logistics management, and e-commerce fulfillment services.

2. User Obligations

• You must provide accurate and complete information when creating shipments or using our services.
• Shipments must comply with all applicable laws and regulations regarding prohibited or restricted items.
• You are responsible for packing goods securely to prevent damage during transit.

3. Payment Terms

Payments for services must be made according to the pricing and terms specified on our platform. All fees are in Australian dollars and are exclusive of applicable taxes unless stated otherwise.

4. Delivery and Liability

We strive for timely delivery but do not guarantee delivery times due to unforeseen circumstances such as weather, customs delays, or other external factors.

Our liability for loss, damage, or delay is limited to the terms outlined in our shipping agreement and is subject to applicable law.

5. International Shipments

For international freight forwarding, users are responsible for complying with customs requirements and paying any duties or taxes imposed by destination countries.

6. Intellectual Property

All content, branding, and materials on this platform are owned by Koala Express Logistics and protected by intellectual property laws. You may not use content without prior written permission.

7. Privacy and Data Use

We collect and process personal data in accordance with our Privacy Policy. By using this service, you consent to such data handling for operational purposes including shipment tracking and customer support.

8. Termination

We reserve the right to suspend or terminate your access to our services for violations of these Terms or any unlawful activities without prior notice.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising shall be subject to the exclusive jurisdiction of courts in Brisbane.

10. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at: